Deposit & payment
- An agreed deposit of 10% of the trip price is required to secure Kilimanjaro treks, and 25% – 30% for safari trips. The deposit forms part of the trip payment and is offset against the total amount charged.
- If the balance is not paid at least 30 days before departure, we reserve the right to treat the booking as cancelled and the deposit is forfeited.
- Travellers booking within 30 days of departure must pay the full amount immediately to secure the reservation.
- Payment can be made by bank transfer, by card, or in cash on arrival (USD). US dollar notes printed before 2009 are not accepted anywhere in Tanzania. Transfer details are emailed on request.
- All bank charges are settled by the client. Wire transfer fees typically range from $35 – $50 regardless of the amount sent. The amount on your invoice is the amount that must reach our account; if bank charges are deducted we will invoice the difference.
Card payments
- Card payments made online carry a 3.5% surcharge.
- Card payments made on our POS machine carry a 2.9% surcharge.
The booking
Bookings and the resulting contracts are deemed concluded in Moshi, Tanzania and are interpreted according to the laws of the United Republic of Tanzania. The company reserves the right to decline any booking without stating reasons.
All travellers receive pre-trip information, a complete itinerary, and pre-travel advice by email, WhatsApp, or directly from our Moshi office.
Should a particular accommodation be unavailable at the time of booking, accommodation of a similar or higher standard will be substituted.
Booking amendments
For amendments to an existing booking (departure dates, air tickets, accommodation, number of participants, etc.) a handling fee of USD 80 per booking applies, in addition to any service provider fees.
Cancellations & refunds
Cancellations must be sent to us in writing to info@bunditravel.com. Once we receive written notice, the following refund schedule applies to the total booking cost:
Note: bank and online transfer charges are deducted from refunds made through the same systems.
Bundi Travel may cancel a tour where this is unavoidable. We will offer an alternative trip of a similar standard; if it does not suit you, we refund all monies already paid to us.
Passports, visas and travel documents
It is the traveller’s responsibility to ensure passports, visas, health certificates, proof of vaccinations, and any other required documents are in order for the countries visited.
Travel insurance
Every traveller needs cover for medical expenses, emergency evacuation and repatriation, and trip cancellation before we confirm a departure.
Complaints
We do our utmost to make sure your arrangements go as planned. If anything falls short of what we agreed, tell your guide or our Moshi team at the earliest opportunity so we can put it right. For a written follow-up, email info@bunditravel.com with your booking details.
Things to consider
- On the mountain, tents can be damaged by strong wind or rock fall despite our best preparation.
- Weather on Kilimanjaro can delay the arrival of crew, bags, food, or tents, or the setting up of camp.
- On safari, a vehicle may break down depending on location and conditions. We will arrange a replacement where possible.
Baggage
Baggage and personal effects remain the traveller’s responsibility at all times. Each traveller may bring one bag of no more than 15 kg (backpack or soft bag — no hard-shell suitcase) plus a daypack.
Risk & liability
Trekking and safari travel are adventurous by nature and involve an element of personal risk. We recommend a medical check before you book and ask you to tell us about any ongoing conditions so we can adjust pace and itinerary.
Authority on tour
For everyone’s safety, the decisions of your guide or driver on tour are final. Travellers must comply with the laws, customs, and regulations of the countries visited.
Marketing
We may use photographs and videos taken during tours in our marketing. Let us know in writing if you would prefer to opt out.
Force majeure
Unforeseen circumstances beyond our control — including severe weather, unrest, or mechanical breakdown — may cause delays or changes to a tour. We will always look for the best available alternative.
Price changes
Our prices are based on current national park fees and taxes. If the authorities increase fees or taxes, those increases may need to be passed on. Starting prices on this website are shown in USD per person.
Questions
For anything relating to these terms, contact us at info@bunditravel.com or +255 761 080 201.